Mobile Ethnography

Capture what consumers think and feel with MyInsights


We know that qual projects sometimes seem to get a ‘go’ all at once, and this requires you to act fast. You need to be able to have a project up and running the same or the next day. MyInsights is extremely easy to use, not only for research participants, but also for moderators and observers. You’ll be able to set up a project on our online platform on your own easily. If you do have questions, no problem at all, we’re happy to help! Just send a message to

MyInsights: A Versatile Tool For Qual Projects

As a qualitative market researcher, you’ve probably already seen the advantages of mobile ethnography. Participants can capture their thoughts, feelings, experiences and habits in the right moment and place, whether it is at home or on-the-go. In MyInsights, participants can not only submit text messages, photos, videos and audio fragments, they can also complete diary tasks, vote in a poll topic, or participate in short surveys. In short, we offer many possibilities to enhance and enrich your projects and your reports.

Mobile ethnography

Mobile ethnography encompasses many different ways of doing qual research. Some projects run for one or two weeks, others last months or even years!

In any case, it will lead to a better understanding of how consumers think, how they act, how they use products and services or what barriers might exist to use a certain product or service. Mobile qual will let you dig deeper into consumers lives and will enrich your reporting.

Mobile diary

A mobile diary project can be done ‘on its own’, to better understand consumer habits, rituals and feelings. It’s also a good preparation before your actual fieldwork.

While you want to keep an open mind as a researcher, it’s also nice to be prepared and to get to know the consumers before seeing them in an IDI or focus group. This allows you to dig even deeper and clarify certain things, that otherwise might have gone unnoticed or lost.

Pre & post tasking

Pre tasking can be done, when you need a little more insight into the feelings towards certain brands, their purchases or other relevant information of your research participants, before your IDI’s or focus group.

On the other hand, don’t you ever wonder how much participants can remember about a TVC two weeks after the fieldwork is completed, and if they still feel the same way about their willingness to buy a product? You can use post tasking to find that out!

Poll topic

Just like during your face to face fieldwork, sometimes you want to do a head count, just to get a quick overview of the general feeling about a commercial, product or brand. You can do that with the ‘poll topic’ in MyInsights.

You can show a TVC, a still, or proposition or ask a question in general and get participants to vote and if needed, explain why they voted this way. You may let participants discuss the poll results. This is entirely up to you though, and based on the settings you choose in your project.

Shopper insights

With MyInsights, you can set up your project in such a way that you can map the path to purchase. You can, for instance, make use of surveys that stay available to let participants keep track of every touchpoint they have with the product or service.

Get a better understanding of all the touchpoints, triggers and barriers there are to buy the product. Let participants capture what triggers them to make the actual purchase.

Discover What MyInsights Has To Offer

The MyInsights app is connected to a web platform. Here you create your projects, invite participants and your clients as observers. You can also view the results in a dashboard and download the results in several formats. The web platform is accessible for moderators and observers only - participants use the app. Below, we’ve listed some of the app and platform functionalities.



Both setting up and managing a project is easy-peasy, both the app and web platform are extremely user-friendly.



We’re open to new ideas and work with the latest technologies, so we can build in new features quickly. Feel free to let us know your ideas about new features.



MyInsights works on both iOS 10 (and up) and Android 5 (and up), both on smartphones and tablets.



Installing MyInsights requires almost no memory of the device. Furthermore, we use photo and video compression, to keep data costs low.



We have Data Processing Terms and a Privacy Policy in place to comply with the GDPR.



You can use the app without an internet connection.



You can let participants complete one task, before they can complete the next task (sequential tasking). It’s also possible to schedule tasks.



You can show photos and videos to participants which you can upload in the project. You can also embed a YouTube link.



Projects can be set up in any language, we support characters used in any kind of language.



You can send push notifications (messages) to one or more participants to keep them involved in the discussion.



On the online platform you can download different reports (per participant, topic, segment, etc).



We are constantly testing the app, to make sure your projects run smoothly.


From the moment we started our company, we’ve said that we want to do two things regarding our pricing. Firstly, we want to keep the price as low as possible for our clients. We often refer to Jeff Bezos, who once said: “There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.” We’re also firmly in the second camp. In fact, we will lower our pricing when we can, instead of charging more.

Secondly, we want to be transparent about our pricing. What you see below is what we charge for using MyInsights, there are no hidden costs. You don’t pay for moderators or observers (they’re free). You don’t pay extra to make use of the dashboard, there are no basic ‘set up’ costs, there’s no need to sign a contract.

We understand that longitudinal projects with many participants would become too costly with the pricing below. That’s why we charge EUR 6 per participant per month when projects run longer than 3 months.

Feel free to email us if you want to conduct a research project that runs longer than 6 months or includes significantly more participants than a regular qual project.

Regular projects 3+ month projects Currency
€ 6,-€ 6,-EUR
$ 6.99$ 6.99USD
C$ 8.64C$ 8.64CAD
£ 5.08£ 5.08GBP
Per active participant,
per week
Per active participant,
per month

The EUR fee is fixed, the other currencies are updated daily, based on the mid-market exchange rate. The actual exchange rate will be determined the moment an invoice is generated using the mid-market exchange rate.

We send an invoice on the first of each month.
It is possible to pay by credit card, we make use of for credit card payments.

signup for a preview account